Perguntas Frequentes

Installation is completely free. There are no installation, maintenance or restocking costs for your company.

Installation is normally completed within 48 hours of signing the contract, without any works or interruption to your business, subject to equipment availability.

Yes. We decide together the best location within your space to maximise visibility and sales. We only need access to a 230V electrical outlet.

Yes, and it's common in larger spaces such as hospitals, universities and gyms. We analyse people flow and suggest the ideal number and type of machines for your space.

Fill in the proposal form on our website, send us a WhatsApp message or call directly. We respond within 24 hours and make a no-obligation visit.

All maintenance is our responsibility. We have a technician available within 24h and carry out regular cleaning. In case of extended breakdown, we replace the machine, subject to equipment availability.

Contact us via the QR Code on the machine or by phone. Our technician will visit within 24 hours. If the repair takes longer, we replace the machine as soon as possible, subject to equipment availability.

On average 500W depending on the model, and only when the compressor starts up. In standby mode consumption is very low and the impact on the electricity bill is minimal.

Our machines accept MB Way, contactless card, coins and the Arven Card. Compatible with all major payment methods.

We define the product mix together, taking into account the space profile and type of users. The client can make suggestions which we analyse on a case-by-case basis. Content can be adjusted over time based on actual sales.

We monitor stock in real time and restock before it runs out, adjusted to your location's consumption patterns.

Yes. Each restocking includes expiry date checks. All products are registered in our system and those approaching their expiry date are removed and replaced in advance.

Yes. The digital card is free for all registered customers. The physical Gold card is automatically sent home when you reach 1000 credits in the Arven Rewards programme.

For every euro spent in our machines you earn 10 credits. With 400 credits you move to Silver, unlocking machine prizes. With 1000 credits you reach Gold level with access to exclusive partner discounts.